Return & Exchange

It’s totally okay to change your mind! If the product that you have received does not feel right for you, you may exchange it with other sizes and other products! If we have sent the wrong products and we have no more stock on the right products, you may also return the products. We will give you full refund.

Please note that items bought at our webstore cannot be refunded or exchanged in our offline store. If you wish to process to Return of Exchange the item you received, feel free to reach us at INFO@GUMIBAMBOO.COM 

Below are some  Return & Exchange Policies you should pay attention of: 

Return Policy

  • You can ask JNE to pick up your items if you are too busy to deliver your goods to JNE,
    please call (Jakarta only) 021-566 5262 to book a pick up.
  • If the product you wish to return is sold out and we can’t replace it with a new one, we will give a full refund.
  • You should create a request within 14 days after you receive the product and and please make sure to provide detailed information on why you want to return the product(s). We will respond to your request as soon as we can. 
  • Only after receiving our email response will you be able to return the product. Please print the form we have sent you via email, fill it out and send it together with the product.
  • You will then have 7 days starting from after you receive our email response to send it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging.
  • If we receive your package more than 14 days, we have the authority to cancel your refund. 

Exchange Policy

  • If you are not happy with the products you have received, you can exchange it with other products.
  • You should create a request within 14 days after you receive the product and and please make sure to provide detailed information on why you want to exchange the product(s). We will respond to your request as soon as we can. 
  • Only after receiving our email response will you be able to exchange the product. Please print the form we have sent you via email, fill it out and send it together with the product.
  • You will then have 14 days starting from after you receive our email response to send it back. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. 
  • If we receive your package more that 14 days, we have the authority to cancel your product exchange.
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