Terms & Conditions

Eligibility to purchase

To complete a transaction on our website, you must provide us your particulars, including real name, contact number, e-mail address and other information as indicated. You will also be requested to provide payment details that are both valid and correct and must confirm that you are the individual referred to in the Billing information provided. GUMI BAMBOO will only deal with individuals who meet our terms of eligibility and those who have been issued a valid credit card by a bank acceptable to GUMI BAMBOO In addition, you agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.


You can choose to pay with credit or debit cards. All banking transactions are managed by Midtrans.

You may pay with your Visa or MasterCard securely over the Internet. Your payment is handled by Midtrans with secure encryption and under strict banking standards. Your card details are sent directly to the bank and can not be read or accessed by anyone other than your bank.


Once we have received your order we will send a confirmation to the e-mail address provided. It is therefore important that you enter your real e-mail address when placing your order. Save this e-mail in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

Terms & Withdrawal

It is important that you as the customer check your goods / products when you receive your shipment in order to verify that the products are correct and not damaged. For all inquiries regarding returns and defective items, please e-mail us at info@gumibamboo.com or use our form on the contact page before sending the goods back to us, in order to verify the correct local shipping address and ensure timely processing of your request. Please supply the order number and the issue and we will get back to you shortly with instructions on how to return the item. Please contact us within 14 days. Defective products returned to Gumi Bamboo should be treated as though they were faultless. In all types of returns, it is extremely important that the product is packaged in such a way that it cannot be damaged.